What Information Do We Collect?

We collect information from you when you pay your bill online. When making a payment on the secure site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

What Do We Use Your Information For?

Any of the information we collect from you may be used to process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Internet Secure E-commerce payment solution technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do We Use Cookies?

We do not use cookies.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to Our Bill Pay Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Refund Policy
 
Transactions processed online at SignatureHealthcare.org may be eligible for a refund if there was a mistake in processing or form of payment.
 
To Request a Cancellation
 
For online patient payments, please contact the billing office at 704-554-8787 x 104. If it is determined a refund is due, please allow 2-3 days for processing.
 
Additional Information
 
Avoid overdue bills by paying your bill online. Use your credit card to pay your membership balance or your healthcare balance and keep your account current. This only allows you to pay your bill and you will not be able to view outstanding balances, invoices or payment history.
 
What Bills Can I Pay Online?
 
You may pay your membership bill or healthcare bill online using MasterCard, Discover, Visa or Amex. Payments are processed within two business days, and there is no fee for making an online payment.
 
Is This Form Secure for Submitting my Credit Card Information?
 
Yes. The transaction portion of this website is protected with the latest encryption software.
 
Can I View My Account Balance Online?
 
Online access to account information is not currently available. If you have any billing questions, please call the billing office at 704-554-8787 x 104.
 
What If I Don’t Want to Pay My Bill Online?
 
You can pay your bill by mail, using a personal check or MasterCard, Visa, Discover and Amex. We can also accept your credit card information by phone. Please refer to your statement for payment instructions.